Distributed Order Management
With OpenSuite, repeat and new customers alike can place product orders on line or through your sales staff in real-time. Managing orders also allow you to track sales success while managing open orders and gaining information sales lost to competitors. The interactive inventory checker provides instant insight into inventory levels, which gives you the ability to advise customers of product availability.

Marketing Campaigns
Marketing campaigns can be managed from one central location while distributing roles and responsibilities to your marketing team. Common features such as tasks file sharing and customer analysis allow your organization to design campaigns that reach targeted customer segments. Automated task delivery helps keep your team in synch while follow up reminders keep you on track for adequate follow up on assigned tasks. Media and File libraries provide the central location to ensure proper distribution of all required elements.

Customer Support
With OpenSuite Real-time Dashboards, you can access pre-configured key performance indicators and graphical reports showing you trends over various periods. This includes key information like pipeline, sales, orders, new cases, items sold and more. These indicators can be set for various date ranges, product segments or divisions within your company and compared to previous timeframes. CRM is about the customer, and OpenSuite enables companies to keep it that way.

Predictive Selling
Predictive selling tracks customer purchase patterns and frequency. However, we took this feature a step further by suggesting what a customer is likely to purchase next based on various indicators such as products which are complimentary, and comparing those patterns to other customers who have made similar purchases. This allows your sales and customer service staff to safely recommend suggested products to customers as a value add.